In an ideal betting world, everything will go smoothly and customer service will be completely unnecessary. However, we do not live in that world, so you need to find a bookie with the best customer service. Occasionally a problem will arise, or you simply wonder that you cannot find the answer anywhere else.
How can you determine which bookmakers have the best customer service?
One of the main factors we have considered is the number of methods you can contact Customer Service. The more contact methods the better bookie is. If there is a bookie that you can contact via phone, live chat, email, Twitter, Facebook, etc., it will have a much higher ranking than the one only provides live chat or email. Those who offer phone options certainly score well because it’s important that everyone who has the option can talk to one person when needed.
Another aspect is the readiness of the Customer Service team. The best teams are available 24/7 in some way. There are many bookmakers offering 24-hour live chat but limited telephone service. The best websites also offer 24-hour phone lines, and customer service staff will be available to pick up immediately to assist you. Also, it’s better if there are local resellers who provide phone numbers for different areas to make sure you don’t have to spend a lot of money to contact them. We also take into account the quality of service we receive when the contact is made.
We have considered how long it takes to respond to customers through all forms of communication – do they respond to emails within hours or days? How long have they kept you waiting in a face-to-face conversation before an employee responded? How long did you have to try and call before you could connect? Then, once you are connected, how friendly, professional, and knowledgeable are the support staff? Even when contacting customer service quickly and easily, we need to make sure they can ensure that any problems you get are resolved quickly. Quality is everything.