Tag: Customer Service

Online bookie and customer service (Part 2)

Why customer service is an important criteria for assessing the bookie?

Today, one of the most important factors in attracting and keeping customers is the quality of customer service. We all know that problems can arise, but we all expect them to be handled in the right and fastest way. Because Customer Service is so important to new players, bookmakers scoring high for this service also often make the list of best bookies for newbies.

With so many online bookmakers, customers will only be loyal to the good cause. They will not need to search any other bookmakers as everything they need has been settled here. Because of the competition out there, bookmakers need excellent customer service to keep customers and build trust. Therefore, the oldest brands around tend to create great customer service – so why do they continue to be at the top of the game for a long time. If your bookmaker offers good service, you might be able to trust it, which is an important part of the bookmaker relationship.

It is much more important than the price

Obviously looking at the bookmakers offers great bonuses and the best odds and prices are really very attractive. However, in reality, customer service is more important than other factors. When you deposit money into your gaming account, you need to know that it is guaranteed to be secure and you can only do this if you choose a bookie with the best service.

Reduce the arising problems

No matter how good a bookmaker is, the problem will arise. Technology can cause problems and even simple human errors. That is inevitable. No online bookmaker can be perfect at all times. However, if it is handled quickly and professionally, these issues will not escalate, which is important. If you know someone who will handle it for you without hassle, then those issues don’t seem to be really the problem anymore.

Because you are investing your money in this bookie and you have also provided a lot of information about your finances and personalities, it is absolutely important that you know that whenever you need to discuss. There is always someone to help you solve problems and guide you even for the simplest procedures.

Online bookie and customer service (Part 1)

In an ideal betting world, everything will go smoothly and customer service will be completely unnecessary. However, we do not live in that world, so you need to find a bookie with the best customer service. Occasionally a problem will arise, or you simply wonder that you cannot find the answer anywhere else.

How can you determine which bookmakers have the best customer service?

One of the main factors we have considered is the number of methods you can contact Customer Service. The more contact methods the better bookie is. If there is a bookie that you can contact via phone, live chat, email, Twitter, Facebook, etc., it will have a much higher ranking than the one only provides live chat or email. Those who offer phone options certainly score well because it’s important that everyone who has the option can talk to one person when needed.

Another aspect is the readiness of the Customer Service team. The best teams are available 24/7 in some way. There are many bookmakers offering 24-hour live chat but limited telephone service. The best websites also offer 24-hour phone lines, and customer service staff will be available to pick up immediately to assist you. Also, it’s better if there are local resellers who provide phone numbers for different areas to make sure you don’t have to spend a lot of money to contact them. We also take into account the quality of service we receive when the contact is made.

We have considered how long it takes to respond to customers through all forms of communication – do they respond to emails within hours or days? How long have they kept you waiting in a face-to-face conversation before an employee responded? How long did you have to try and call before you could connect? Then, once you are connected, how friendly, professional, and knowledgeable are the support staff? Even when contacting customer service quickly and easily, we need to make sure they can ensure that any problems you get are resolved quickly. Quality is everything.